Equipment
ezWave uses a variety of, and a combination of, network devices (Equipment) for the purpose of providing internet service to Subscriber and to develop a home (or business) network. The Equipment varies depending on Subscriber’s unique home or building. Equipment always remains the sole property of ezWave. Equipment must be returned to ezWave at the time of termination of Service or Subscriber must schedule for ezWave to collect equipment within thirty (30) days of termination of Service. Subscriber is liable for the full replacement cost of all unreturned or uncollectible Equipment.
Equipment Upgrades
Functional Equipment in proper cosmetic and working condition is eligible to be traded in and upgraded once every twenty-four (24) months at a discount rate. The upgrade fee varies depending upon the specific legacy device(s) being upgraded and the newer replacement technology selected by the Subscriber.
Premium Service
ezWave staff will design, install, and manage Equipment at Subscriber’s premise for the purposed of developing a private home (or business) network.
Without NWG, ezWave only guarantees internet service to the Subscriber’s router. With NWG, we can assist with internet all the way to your devices.
Accidental Damage Coverage
Accidental Damage is defined as damage caused by some external influence. Examples include: moisture intrusion, fire, natural disaster, and electric surges. The damaged device must be returned to, or collected by, ezWave in order to qualify. Subscriber is liable for a co-pay to replace Equipment damaged by accident.
Equipment Co-Pay
Router: Wi-Fi Router $19
Extender: Wired Wi-Fi Extender $19
Bridge: Building-to-building Wi-Fi Link $30 (per side)
ezWave Receiver: Rooftop unit used to obtain ezWave internet $50
Equipment Full Replacement Cost
Subscriber is liable for the full replacement cost of all Equipment that is lost, stolen, not returned, or uncollectible.
Subscriber is also liable for the full replacement cost if not covered under the No Worries Guarantee Program.
Router: SOHO Wi-Fi Router $190
Extender: Wired Wi-Fi Access Point $170
Nova Bridge: Building-to-building Wi-Fi Link $550
ezWave Receiver: Rooftop unit used to obtain ezWave internet $675
Premature Equipment Failure
Premature Equipment Failure is defined as unexpected Equipment failures that are not the result of external influences such as those identified in the Accidental Damage clause. The damaged Equipment must be returned to or collected by ezWave in order to qualify for Premature Equipment Failure coverage. Equipment suffering premature failure in is replaced with no co-pay.
