SMS Terms & Conditions
Last updated: August 4, 2026
These SMS Terms & Conditions (“SMS Terms”) govern the ezWave text messaging program (the “Program”). Enrollment in the Program is optional and is not required to purchase or receive ezWave internet service. By opting in to receive text messages from ezWave, you accept these SMS Terms.
Optional — Not a Condition of Service
Consent to receive text messages from ezWave is not a condition of purchasing or receiving ezWave internet service. You may decline to enroll, or opt out at any time, with no effect whatsoever on your service, pricing, installation, or support. Enrollment in the Program is separate from your ezWave service agreement.
Program Description
ezWave sends service-related text messages to its customers, including network outage alerts, service-restoration notices, and technician arrival and ETA updates for scheduled appointments. These messages are transactional and related to your ezWave internet service. We do not send marketing or promotional text messages through this Program.
How to Opt In
You are enrolled in the Program only if you affirmatively opt in — by checking the optional text-notifications box when you schedule service online, or by telling an ezWave representative that you wish to receive them when you sign up in person or by phone. The opt-in is presented separately from your service agreement and is not selected by default.
Simply providing your mobile number to ezWave for account, billing, or contact purposes does not enroll you in the Program. We record your consent, the date and time, and how it was given on your account. ezWave does not purchase, rent, or import phone lists.
You may also reply START, UNSTOP, or YES to a message from us to opt back in after opting out.
Message Frequency
Message frequency varies and depends on your service activity and network conditions.
Cost
Message and data rates may apply. ezWave does not charge you for these text messages, but your mobile carrier’s standard message and data rates may apply. Please contact your carrier for details about your plan.
How to Opt Out
You can cancel the SMS service at any time by replying STOP to any message from us. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT. After you send one of these, we will send a one-time message confirming your opt-out; after that, you will no longer receive text messages from the Program.
Opting out will not affect your ezWave internet service, pricing, or support in any way. To rejoin, reply START to that number or contact us.
Help
For help, reply HELP or INFO to any message from us, or contact us at [email protected] or (209) 490-0000.
Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier’s network availability and is not guaranteed.
Privacy
Your information is handled in accordance with our Privacy Policy. We do not sell your personal information, and we will not share your mobile phone number or your text-messaging consent with any third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties.
Changes
We may update these SMS Terms from time to time. We will post the updated version on this page with a new “Last updated” date.
Contact Us
ezWave
PO Box 6, Escalon, CA 95320
Email: [email protected]
Phone: (209) 490-0000
Website: www.ezwave.com