Privacy Policy
Last updated: July 15, 2026
ezWave (“ezWave,” “we,” “us,” or “our”) operates the website www.ezwave.com and provides fixed-wireless internet service. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By using our website or services, you agree to the practices described here.
Information We Collect
- Account and contact information — your name, service and billing address, email address, and phone number(s), including any mobile number you provide.
- Service information — your service plan, equipment, installation details, support and appointment history, and network/usage data needed to provide and maintain your internet service.
- Payment information — billing details and payment method information, processed through our payment processor. We do not store full payment card numbers on our own systems.
- Location information — your service address and, for installation and coverage purposes, the approximate location of your receiver and equipment.
- Website information — basic technical data such as IP address, browser type, and pages visited, collected through standard web server logs and cookies.
How We Use Your Information
We use your information to set up and provide your internet service; bill you and process payments; communicate with you about your account, service, outages, appointments, and support requests; maintain and improve network reliability; and comply with our legal and regulatory obligations.
Text Messaging (SMS) and Your Mobile Information
If you provide your mobile number, we may send you service-related text messages — for example, network outage alerts, service-restoration notices, and technician arrival and ETA updates for your scheduled appointments. These messages are transactional and related to your service; we do not send marketing or promotional text messages.
We do not sell your personal information, and we will not share your mobile phone number or your text-messaging consent with any third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties.
Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and reply HELP for help. Additional details about our messaging program are described in our SMS Terms & Conditions.
How We Share Information
We share information only as needed to run our business and provide your service, including with service providers and vendors who work on our behalf (such as payment processing, mapping, and network and fleet tools) under obligations of confidentiality, and with law enforcement or others when required by law or to protect our rights, our customers, or our network. We do not sell your personal information, and we do not share mobile information with third parties for marketing purposes.
Data Retention
We keep your information for as long as your account is active and as needed to provide service, meet legal, tax, and regulatory requirements, resolve disputes, and enforce our agreements.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data from unauthorized access, use, or disclosure.
Your Choices and Rights
You may review and update your account information by contacting us. You can opt out of service text messages at any time by replying STOP.
California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, to request access to or deletion of your personal information, to correct inaccurate information, and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your privacy rights.
Children’s Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date.
Contact Us
ezWave
PO Box 6, Escalon, CA 95320
Email: [email protected]
Phone: (209) 490-0000
Website: www.ezwave.com