Support
How can we help?
Call, email or stop by the office. If something's broken, the service call to fix it is free.
Call209-490-0000Office: weekdays 8 to 5Pay a billpay.ezwave.comPay your bill, set up autopay, and see your plan and account details.Email[email protected]Questions about your service or your account.WebmailVelociter emailvelociter.mymailsrvr.com
Walk in1525 2nd StreetEscalon, CA 95320Weekdays 8 to 5
Before you call
- Unplug the receiver's power adapter (the power injector) for about five seconds, then plug it back in. It can take up to ten minutes to come all the way back.
- Check whether other devices are online too.
- Have your account number or the phone number on the account ready.
Send us a message
If your internet is down, call 209-490-0000 so we can help right away.
Looking for help with one of ezWave Inc.'s iPhone or Mac apps? It's on its own page.